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The
Partnership has developed its own tools and
methodologies as follows:
Performance review:
- Interview
questionnaires for staff at all levels, councillors and
partner agencies, and users and carers;
- Observation
of practice;
- Analysis
of data and other information;
- Document
reviews; and
- Case
file audits.
Communication strategies:
- A
regular newsletter to ensure staff across a range
of disciplines and locations received a timely and
consistent message about the project and proposed
changes; and
- A
reference group comprising front line operational
and administrative staff to enhance knowledge
about the project and receive staff views.Performance management:
- Development of a more user
friendly version of PRINCE
2 documents and processes.;
Contract monitoring:
- An Associate is developing a good practice framework for monitoring
contracts.;
Case file audits:
- Formats for auditing case files in terms of the quality of the
practice and compliance with requirements; and
Chronology:
- Production of a case file chronology that is
compliant with the recommendations of the Climbié
Inquiry.
Briefings:
- Production of briefings (no more than four pages) to
assist front line managers to understand key
concepts such as;
- Managing
the Social Care Business in Local Authorities;
- Performance
Management Framework; and
-
Managing Self and Others in the Workplace (includes
reference to the HSE standards).
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